Frequently Asked Questions

Have questions before placing an order? You’re in the right place.

Hotshot Hideout offers entertainment products that can vary significantly in size, configuration, delivery requirements, and setup needs. Our goal is to help you make the right decision before you buy—and remain available if questions come up afterward.

Planning Your Space

How do I know what will fit in my space?

Every entertainment setup has different space requirements. Before ordering, we recommend reviewing the product dimensions along with any necessary clearance for play, seating, doors, equipment, or installation.

If you’re unsure, contact us with your room dimensions and the products you’re considering. We can help you evaluate whether the setup makes sense before you purchase.

Can I customize my setup?

Many of the products we offer have configurable options such as size, finish, upholstery, accessories, technology, or equipment packages.

Available customization varies by brand and product. If you’re building a complete room or need help combining products, contact us and we’ll help you explore the available options.

Can you help me plan an entire entertainment space?

Yes.

Hotshot Hideout is designed around more than individual products. Whether you’re starting with a simulator, pool table, arcade machine, game table, racing setup, or theater seating, we can help you think through the room as a whole.

Our goal is to make it easier to create a space where the products work together—not just look good individually.

Installation & Setup

How long does installation or setup take?

Setup time depends on the product.

Some products require only basic assembly, while larger systems such as simulators, billiard tables, theater seating, arcade machines, and other specialized equipment may require more involved installation.

Product-specific information will be provided whenever available. If installation requirements are an important part of your purchase, contact us before ordering.

Do you offer installation?

Installation availability depends on the product, manufacturer, and your location.

Some products may have professional installation or assembly options available, while others are designed for customer installation.

Contact us before ordering and we can help clarify the available options for the product you’re considering.

Can I get help during setup?

Yes.

If you have questions involving your order, product documentation, configuration, compatibility, or setup, contact us and we’ll help determine the appropriate next step.

For manufacturer-specific technical issues, we may also help connect you with the appropriate manufacturer support resources.

Warranty & Support

What’s included in the warranty?

Warranty coverage varies by manufacturer and product.

When applicable, your purchase is covered under the manufacturer’s warranty, including its specific terms, duration, and exclusions.

If you’re considering a particular product and want to understand its warranty before buying, contact us and we’ll help you find the applicable information.

What happens if I need help after my purchase?

Start with us.

If you have questions regarding your order, setup, documentation, accessories, compatibility, or a product issue, contact Hotshot Hideout and we’ll help determine the appropriate next step.

That’s what we mean by Help Beyond Checkout.

Who handles warranty claims?

Warranty procedures vary depending on the manufacturer.

In some cases, the manufacturer may handle the claim directly. In others, additional documentation or troubleshooting may be required.

Contact us with your order information and a description of the issue, and we’ll help you determine how to proceed.

Financing & Payment

Do you offer financing?

Financing may be available on qualifying purchases through the payment options offered at checkout.

Available financing terms, approval, and eligibility depend on the financing provider and the purchase.

Can I get help choosing between different configurations before ordering?

Yes.

If a product is available in different sizes, finishes, packages, equipment options, or configurations, contact us before purchasing and we can help you compare your options.

Why do prices vary between configurations?

Many entertainment products are customizable.

Pricing may change based on size, finish, upholstery, technology, accessories, software, equipment packages, or optional upgrades.

The final price will depend on the configuration you select.

Shipping & Delivery

How are larger products delivered?

Many larger products are shipped by freight rather than standard parcel carriers.

Depending on the product and carrier, delivery may require an appointment, and someone may need to be present to receive the shipment.

Delivery procedures vary by product, so we recommend reviewing the product-specific shipping information before ordering.

How long does shipping take?

Shipping and lead times vary by manufacturer, product availability, customization, and destination.

Some items may ship relatively quickly, while made-to-order, customized, or freight-delivered products can require additional processing time.

Estimated lead times will be provided on individual product pages whenever available.

Will I receive tracking information?

When tracking information is available, it will be provided after your order ships.

For freight shipments, the carrier may also contact you directly to coordinate delivery.

What should I do when a freight shipment arrives?

Inspect the shipment carefully before accepting it whenever possible.

If you notice visible damage to the packaging or product, take photos and note the damage with the carrier before signing for the delivery.

Then contact Hotshot Hideout as soon as possible so we can help determine the appropriate next steps.

Returns & Orders

What is your return policy?

Return eligibility depends on the product.

Because many of the products we sell are large, high-value, customized, made-to-order, or shipped directly from manufacturers, return requirements can vary.

Please review our Returns & Refunds Policy before placing your order.

Can I cancel an order after placing it?

Contact us as soon as possible if you need to cancel an order.

Cancellation eligibility depends on the order’s fulfillment status and the manufacturer’s policies.

Products that have already entered production, customization, fulfillment, or shipment may not be eligible for cancellation.

Are customized or made-to-order products returnable?

Customized and made-to-order products may have additional return restrictions or may be non-returnable.

Any applicable restrictions should be reviewed before purchasing.

What should I do if my order arrives damaged?

Document the condition of the shipment with photos as soon as possible.

For freight deliveries, note any visible damage with the carrier before signing whenever possible.

Then contact Hotshot Hideout with your order information and photos so we can help determine the next steps.

Product Selection & Compatibility

How do I know whether different components will work together?

Compatibility depends on the products involved.

For simulator systems in particular, room dimensions, launch monitor requirements, projector throw distance, software, computers, screens, enclosures, and accessories can all affect the final setup.

If you’re combining products from different manufacturers, contact us before ordering and we’ll help you identify important compatibility considerations.

Can I purchase individual components instead of a complete setup?

Yes, when available.

Many customers already own part of their setup and only need a particular component, upgrade, or accessory.

Availability varies by product and manufacturer.

Do you sell both golf and racing simulators?

Yes.

Our Sports Simulators collection may include golf simulators, racing simulators, and related simulation equipment depending on current product availability.

Are pinball machines included with arcade machines?

Yes.

We group arcade cabinets, pinball machines, and related products within our broader Arcade Machines category to make browsing easier.

About Hotshot Hideout

What does Hotshot Hideout sell?

Hotshot Hideout specializes in products for home recreation and entertainment spaces, including:

• Sports simulators

• Launch monitors

• Pool & billiards

• Game tables

• Arcade machines

• Home theater seating

• Entertainment accessories

Our catalog will continue to evolve as we add products and brands that fit the Hotshot Hideout experience.

Why shop with Hotshot Hideout instead of several specialty stores?

Our goal is simple:

One Room. Fewer Vendors.

Instead of forcing customers to piece together an entertainment space across multiple specialty retailers, Hotshot Hideout brings complementary categories together in one place.

We also provide Help Beyond Checkout, giving you someone to contact when questions come up before or after your purchase.

Still Have Questions?

Need help planning your entertainment space? Our team is here to help.

Whether you’re comparing products, checking dimensions, planning a room, or need assistance with an existing order, reach out to Hotshot Hideout.

Request a Consultation →