Shipping policy

Shipping & Delivery Policy

At Hotshot Hideout, we work with multiple manufacturers and fulfillment partners to deliver simulator, game room, projector, and entertainment products throughout the contiguous United States.

Because many of our products are oversized, specialized, or shipped directly from the manufacturer, shipping methods and delivery times may vary by product and destination.

All applicable shipping charges are displayed at checkout before you complete your purchase.

If you have questions before or after placing an order, contact us at sales@hotshothideout.com or (646) 883-2246.

1. Order Processing & Handling Times

  • Order Cutoff: 2:00 PM ET, Monday through Friday
  • Standard Handling Time: 1–3 business days
  • Orders placed after 2:00 PM ET, on weekends, or on recognized holidays begin processing on the next business day.
  • Made-to-order, custom-configured, or backordered products may require additional processing time. Any known extended lead time will be disclosed on the product page before purchase.

2. Transit Times

After your order has been processed and transferred to the carrier:

  • Standard Parcel Shipping: 3–7 business days
  • Freight / Oversized Shipping: 5–12 business days
  • Estimated Total Delivery Time: 4–15 business days for most orders

Business days exclude weekends and recognized carrier holidays.

If a product has a different published lead time, the product-specific timeframe will apply.

3. Shipping Rates & Destinations

Hotshot Hideout currently ships to physical residential and commercial addresses within the contiguous United States (Lower 48 states).

We do not currently offer standard online shipping to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. territories
  • P.O. boxes
  • APO/FPO addresses
  • International destinations

Shipping charges, including any applicable freight or delivery service fees, are shown at checkout before payment.

Some products may qualify for free shipping.

4. Parcel & Freight Delivery

Smaller products may ship by standard parcel carrier.

Larger or heavier products may ship via LTL or another freight carrier.

For freight orders:

  • The carrier may contact you to coordinate delivery.
  • Delivery procedures vary by carrier and product.
  • Unless otherwise stated, inside delivery, room-of-choice placement, assembly, installation, and packaging removal are not included.
  • Additional delivery services may be available on select products where offered.

Please review any product-specific delivery information before purchase.

5. Freight Inspection & Shipping Damage

Please inspect freight shipments carefully at delivery.

Before signing:

  1. Inspect cartons, pallets, and visible product surfaces.
  2. Photograph any visible damage.
  3. Note visible damage on the carrier’s delivery receipt or Bill of Lading.
  4. Do not sign that the shipment was received in good condition if visible damage is present.
  5. When appropriate, note “Subject to Inspection.”
  6. Contact Hotshot Hideout promptly if damage is discovered.

We recommend reporting freight damage within 48 hours of delivery.

Please retain all packaging materials until the issue has been reviewed.

6. Tracking Information

Tracking information will be emailed once it becomes available.

For freight shipments, the carrier may also contact you directly regarding delivery scheduling.

If you have questions about your order status, contact sales@hotshothideout.com.

7. Multiple Shipments

Orders containing products from different manufacturers or warehouses may arrive separately.

You may receive multiple tracking numbers, carriers, or delivery dates for a single order.

Any shipping charges for the order will be disclosed before checkout is completed.

8. Address Accuracy & Order Changes

Customers are responsible for providing complete and accurate delivery information.

Please include any applicable unit numbers, gate codes, or access instructions.

If you need to request an address correction, contact us immediately.

Once an order has entered fulfillment or been transferred to a carrier, changes may not be possible and may result in additional carrier fees.

9. Backorders & Delays

If an unexpected manufacturer backorder or material fulfillment delay occurs after your order is placed, we will contact you with an update and available options.

Carrier delays caused by weather, holidays, terminal congestion, or other events outside our reasonable control may affect estimated delivery dates.

10. Contact Information

For questions about shipping, delivery, freight service, or tracking:

Business Name: Hotshot Hideout
Email: sales@hotshothideout.com
Phone: (646) 883-2246
Customer Service Hours: Monday–Saturday, 10:00 AM–6:00 PM ET