Refund policy

Return & Refund Policy

At Hotshot Hideout, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition you received it
  • Include all original packaging, accessories, manuals, and tags
  • Include proof of purchase or receipt

To start a return, contact us at returns@hotshothideout.com.

Please note: returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Return address:
Return addresses vary depending on the manufacturer and product purchased. Please contact us at returns@hotshothideout.com before sending any return so we can provide the correct return instructions and authorized return address.

If your return is approved, we’ll provide instructions on how and where to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • Your item arrives damaged
  • You receive the wrong product
  • Your item is defective

We’ll work quickly to resolve the issue and make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or made-to-order products
  • Personalized items
  • Final sale or clearance items
  • Gift cards
  • Items damaged through misuse or improper installation

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to exchange an item is to return the original product once approved and place a new order for the replacement item.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must be in their original unused condition with packaging and proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at:

returns@hotshothideout.com